Press release

Acuity Earns Top Claims Award at Excellence in Insurance, Sponsored by Insurity

October 23, 2023

Acuity was awarded the "Claims Champion of the Year" award at Excellence in Insurance for demonstrating excellence in claims through the use of next-gen tech, providing a sought-after modern claims experience following a CAT event

HARTFORD, Conn.--Acuity recently received the Claims Champion of the Year award, the only insurer nationwide to be recognized. The award was presented in early October by Insurity at the Excellence in Insurance conference, which recognizes the outstanding performances of P&C organizations in categories including exceptional policyholder service, digital transformation, and excellence in data and analytics.

“The Excellence in Insurance awards are designed to celebrate today’s leading innovators in the P&C industry while learning from their success,” said Sylvester Mathis, Chief Insurance Officer at Insurity. “Insurity congratulates Acuity for demonstrating excellence in claims through the use of next-gen tech, providing a sought-after modern claims experience following a CAT event.”

“Our mission is to protect and enhance the well-being of individuals and families by helping them manage risk and rebuild shattered lives when disaster strikes. That’s why we are so honored to be recognized as the Claims Champion of the Year,” said Melissa Winter, Acuity President.

“When disaster strikes, our Claims service shines,” says Ben Salzmann, Acuity CEO. “Thanks to our expert claims staff, aided by some of the best claims technology in the industry, we are prepared for whatever nature has in store,” said Ben Salzmann, Acuity CEO.

Proactive communication is essential to superior claims service. Using Insurity’s geospatial analytics to identify geo-locations of insured properties combined with an overlay of storm mapping, Acuity quickly identifies affected areas and customers after a weather event. The insurer then contacts insureds and agencies to assess the damage and begin the claim process.

“Unlike other carriers that wait for claims to come to them, Acuity hits the ground running thanks to our advanced technology,” said Jamie Loiacono, Vice President of Claims at Acuity. “We immediately triage claims, deploy our claim resources, coordinate with repair resources, and help people put their lives and businesses back together.”

About Acuity 
Acuity Insurance, headquartered in Sheboygan, Wisconsin, insures nearly 150,000 businesses, including nearly 350,000 commercial vehicles and more than 550,000 homes and private passenger autos across 31 states. Rated A+ by AM Best and S&P, Acuity employs more than 1,600 people.

About Insurity 
Insurity is a leading provider of cloud-based software for insurance carriers, brokers, and MGAs. Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 MGAs in the US and has over 400 cloud-based deployments. Through its best-in-class digital platform, unrivaled industry experience, and the industry’s most robust analytics offerings, Insurity is uniquely positioned to deliver exceptional value, empowering customers to focus on their core businesses, optimize their operations, and provide superior policyholder experiences. Insurity is a portfolio company of GI Partners and TA Associates. For more information, visit

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