Press release

Glatfelter Insurance Group Completes Claims Modernization with Insurity to Improve Operational Efficiency

July 10, 2018

Hartford, CT – July 10, 2018 — Insurity, Inc., a leading provider of core insurance processing, data integration, and analytics solutions, today announced Glatfelter Insurance Group has completed its implementation of SIMS Claims and is now running the core system in each of the states where the company provides insurance. Glatfelter is one of the largest private insurance brokers in the United States with more than 500 associates and over 30,000 clients servicing niche commercial and specialty lines of insurance.

Glatfelter previously used several systems for claims handling, some of which had been in place for more than 20 years. The company is now leveraging SIMS Claims full-service platform to reduce its tech footprint significantly by replacing three legacy systems, including core claims processing, check printing, and document generation. This streamlines the process to allow for previously manual tasks, such as diary entries, to be automated based on customized business rules.

“By adopting SIMS Claims, Glatfelter has empowered our claims teams to function more efficiently,” says Larissa Tosch, Chief Information Officer at Glatfelter Insurance Group. “Insurity’s deep expertise and cooperative approach enabled our team to undergo a business processing review that didn’t just recreate the same claims process used with our legacy system, but rather enhanced, decommissioned, and created business processes designed to provide our claims examiners the ability to continue to provide stellar service to our policyholders.”

Insurity’s SIMS Claims solution was implemented in under 18 months, and provides Glatfelter the ability to fully customize user interfaces (UI) without external support. This role and user based configurability enables Glatfelter to increase productivity, operational efficiency, and ultimately reduce expenses from past legacy systems.

“The SIMS Claims solution is architected to provide Glatfelter with an intuitive product immediately upon implementation, while enabling simple configurations to add new features at their own pace,” says Michele Shepard, Chief Revenue Officer at Insurity. “We believe this approach is the best blend of speed to value and long-term reductions in total cost of ownership.”

For more information on Insurity’s full product suite, visit

About Glatfelter Insurance Group

Glatfelter Insurance Group is one of the largest privately-owned insurance brokers in the United States with more than 500 associates serving 30,000 clients. We are honored that our brokers and clients place their trust in our organization year after year. Such trust drives our actions and serves as a continuous reminder of our responsibility to you. Glatfelter Insurance Group focuses on two distinct areas to provide a range of insurance services for our specialty programs and retail operations. Through our national operations, we have resources and talents to serve all our clients. Our broad industry experience allows us to provide a depth of knowledge as trusted insurance advisers and providers.

About Insurity

Insurity, Inc. enables property & casualty insurers to transform their enterprise and achieve their business goals. Insurity’s core processing applications and data integration and analytics solutions are backed by rich insurance expertise and are in production with over 200 insurers, processing billions of dollars of premium each month. Insurity’s solutions address the needs of all carriers – from the Top 20 insurers to small or regional commercial, personal, or specialty lines writers, as well as MGAs. For more information about Insurity, call 860-616-7721 or visit Connect with Insurity on Twitter, LinkedIn and Facebook

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