Glia
Glia is the leader and pioneer of Unified Interaction Management—redefining how insurers connect with their agents, policyholders, and claimants. An upgrade to omni-channel, Glia’s ChannelLess™ architecture unifies voice, digital customer service, and AI, enabling policyholders, claimants and agents to interact in any channel to simplify the sales, service, and claims experience. With Glia, customer and agent interactions drive efficiency, loyalty, and profitability.
Improve Agent Experiences
Increase agent loyalty by providing real-time communication for efficient underwriting and quoting
Optimize Online Quote Conversion
Reduce online quote abandonment rates with proactive outreach and enhanced business rules
Enhance Policyholder Support
Resolve policyholder issues quickly by automating routine servicing tasks with AI technology
Streamline Claims Processing
Reduce claim intake time and update policyholders through preferred channels such as SMS and live chat
Why Glia?
Glia enables insurance companies to modernize their interactions with agents, claimants and policyholders by offering digital customer service (chat, on-screen voice, video, co-browsing, SMS & more), call center, and AI capabilities on a single platform. Glia’s partnership with Insurity allows customers to quickly leverage any of these interaction capabilities to streamline how they communicate with their insureds, claimants, and agents across any of their digital properties.
Glia and Insurity Partner to Enhance Claims Management Process for Customers and Agents
Learn how this partnership enables insurance organizations to enhance the customer experience.
Insurity Interaction Platform Solution Overview
Connect with policyholders and agents in any channel on a seamless digital engagement platform.
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