Frank Heaps

VP & General Manager, Carrier Markets

Experience:Duck Creek Technologies; Adjunct Professor, University of South Carolina, Accenture, StoneRiver

Education: University of South Carolina Outside of work, I enjoy…: Cooking, refereeing club soccer games, visiting South Carolina beaches, and cruising to new Caribbean islands

My prediction for the future of insurance...

Focusing on shifting customer expectations to deliver tailored multi-channel experiences driven by analytics and AI will drive customer loyalty and growth.